Thank You for Excellent Customer Service
I wanted to say thank you to you both for coming out and being sympathetic to our problem. The last two-and-a-half years of dealing with another company have been incredibly difficult and frustrating. It’s a refreshing change to deal with people like you who actually care about what customers say and genuinely want to resolve the problem. My only regret is that we never contacted you directly from the beginning. Thank you again for your excellent customer service.